FAQ

Do you send plants outside the UK?

Currently we do not send plants outside the UK, and unfortunately currently exclude Northern Ireland. We are trying to expand how far we can send plants.

Does my plant need any special treatment?

The most likely answer is, no. Your plant will most likely be better off being treated normally. At most some insecticide/pesticide every so often should be enough.

Do your plants come with a Plant Passport?

Yes. All our plants come with a UK plant passport. Either in the box or on the plant. These only cover sending plants within the UK and currently exclude Northern Ireland.

My order hasn't arrived/is damaged

We're sorry to hear that, please contact us at :

alesmithinghomebrew@gmail.com

If your order hasn't arrived in a week we'll offer a refund or to resend your order. If damaged we'll offer this right away.

My plant is just a twig

Most of the plants we sell go dormant in autumn and winter. We always try to pick out ones with notable buds and good root systems.

My plant has been cut back

For the health of our plants we regularly trim them so they don't get out of control. When sending they may be cut back further to avoid arriving even more damaged.

How much should I water my plant?

If it is still in the pot, only water when your plant seems dry. This will likely be daily in the summer. In the ground your plant will most likely be fine.

Are these plant animal/child safe?

We advise not letting your pets or children ingest these plants directly. They are however safe to touch.

Will this plant come back in stock?

You can set up an email alert to be notified when a plant is back in stock. Simply click on the item and follow the instructions

How does the discount work?

If you put 3 or more items in your cart the discount is automatically applied.

This works with all products we sell.

I'm not sure what to buy

We offer Gift Cards in a range of prices.

If you're not sure what someone would like then these are a good buy.

Do you stock homebrew ingredients/equipment?

Sorry but no. We only stock various homebrewing plants with a wide range of Hop Plants.
Can I insert an image, video, or gif in my FAQ?

Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
Is a certain item in stock?

If a listed item is out of stock please ask and we will see if this is an error. If the item is not listed, then we don't stock it.
Can we visit the shop?

Yes! We ask that you send a message and general day/time you wish to come. But anyone is welcome to come look at our plants.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
Is my garden suitable for hops?

Hops are fairly hardly plants that will do their best to grow in all types of soil and conditions. They generally do not want complex care past keeping watered and sprayed with pesticide/fungicide. The most important thing is they have some structure to wrap around be it a trellis or a piece of string.
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You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.

FAQ

For any more questions send us an email at: alesmithinghomebrew@gmail.com

For any more questions send us an email at:
alesmithinghomebrew@gmail.com