top of page

FAQ - Frequently Asked Questions

20240912_142007.jpg

Do you send plants outside the UK?

Currently we do not send plants outside the UK, and unfortunately currently exclude Northern Ireland. We are trying to expand how far we can send plants.

UK Hop Pack.jpg

Does my plant need any special treatment?

The most likely answer is, no. Your plant will most likely be better off being treated normally. At most some insecticide/pesticide every so often should be enough.

unnamed.jpg

Do your plants come with a Plant Passport?

Yes. All our plants come with a UK plant passport. Either in the box or on the plant. These only cover sending plants within the UK and currently exclude Northern Ireland.

1000017494.jpg

My order hasn't arrived/is damaged

We're sorry to hear that, please contact us at :

alesmithinghomebrew@gmail.com

If your order hasn't arrived in a week we'll offer a refund or to resend your order. If damaged we'll offer this right away.

1000017687.jpg

My plant is just a twig

Most of the plants we sell go dormant in autumn and winter. We always try to pick out ones with notable buds and good root systems. 

IMG_0740.JPG

My plant has been cut back

For the health of our plants we regularly trim them so they don't get out of control. When sending they may be cut back further to avoid arriving even more damaged. 

20230107_112132_edited.jpg

How much should I water my plant?

If it is still in the pot, only water when your plant seems dry. This will likely be daily in the summer. In the ground your plant will most likely be fine.

_edited.jpg

Are these plant animal/child safe?

We advise not letting your pets or children ingest these plants directly. They are however safe to touch.

20180911_110504.jpg

Will this plant come back in stock?

You can set up an email alert to be notified when a plant is back in stock. Simply click on the item and follow the instructions

IMG-20240219-WA0000.jpg

How does the discount work?

If you put 3 or more items in your cart the discount is automatically applied. 

This works with all products we sell.

gold.png

I'm not sure what to buy

We offer Gift Cards in a range of prices.

If you're not sure what someone would like then these are a good buy.

Frequently asked questions

For any more questions send us an email at:
alesmithinghomebrew@gmail.com

For questions about any of our products, or help with placing your order, don't hesitate to contact us:

Email:  alesmithinghomebrew@gmail.com -  Phone 07507 682338

  • Facebook Basic Square

The Oaks, Mill Lane, Bulkeley, Malpas, Cheshire, United Kingdom

SY14 8BL

bottom of page